Staff Newsletter - 2nd November 2020
Welcome to the Safety ‘n Action Staff Newsletter,
All
So, as we continue to find ways to deliver even better service to our customers, our ChatBot will be going live mid-November. Our Chat Bot allows for real-time questions to be asked by clients as they start to book or engage with us. This will be a learning experience for us and we will continue to learn as we go but hoping the speedier answers to clients will lead to greater levels of connectivity Thanks to you, our dedicated trainers – for onboarding the new system to both inform clients of what programmed they can do next with us AND fill in evaluations electronically. This is going to save thousands of hours worth of processing load in Auckland, as well as continuing to give us real-time feedback.
Next on our programme of work is app development that will allow Go Safe cards to be held on clients phones as a record of learning and further have access to their summary of training completed with us. We will have this ready Q1 of next year.
We are always looking for things to improve with the customer service journey so please feel very free to suggest anything you think we need to work on.
Thanks for your participation in the Staff Opinion survey. Hearing your views helps us to focus on the things most important to you, and we’ll ensure we let you know the key themes you feedback to us - and will monitor and report on progress around the improvements you suggest.
I am looking to run an open forum session on zoom for all those out of the Auckland office that I don’t see that frequently where you can ask me anything you wish in a safe and relaxed environment ……it is by no means compulsory but I am conscious that emails only go so far in communicating effectively.
Sussan Turner
