Student Resources Hub

The support services below are there to offer you guidance in times of need.  Should you wish to talk to someone for further recommendations please call our friendly team on 0800 222 388, we are here to help.

Support Agencies:

1. Lifeline Aotearoa Free helpline & text services provide 24/7, confidential support from health professionals and trained volunteers.  Call 0800 543 354 www.lifeline.org.nz
2. Victim Support 24/7 support services for people affected by crime, trauma, and suicide.  Call 0800 842 846 www.victimsupport.org.nz
3. Mental Health Foundation Information for anyone going through a difficult time, for people supporting someone they care about, and those interested in mental health and wellbeing. www.mentalhealth.org.nz
4. Social Services Directory Service not listed above? Visit the Health Point social services directory to search all services available in your area. www.healthpoint.co.nz/social-services

Did you know that wellbeing and safety supports your learning?
The Code of Pastoral Care has been put together to make sure you have the best possible support system.This means that while you’re learning, you should be:

1. safe - physically and mentally
2. respected for who you are
3. supported in your learning and wellbeing
4. connected with your social and cultural networks and
5. able to have your say in decisions about services

If you want to find out more, or if something isn’t working for you, talk to Safety 'n Action first or if you need to, you can talk to NZQA.
For more information visit: www.nzqa.govt.nz/know-the-code

Here at Safety 'n Action we actively work to support all and provide guidance and training solutions to students dealing with disability.  

Take a moment to read over the steps we are taking as outlined in our Disability Action Plan.

Read Here 

We aim to provide the best possible service to our clients and students. 

If you are unhappy with the service you have received from us, we would like to know how we can improve your experience. 

Should you wish to provide a complaint please complete our feedback form below or call us on 0800 222 388:

Feedback Form

To view our internal complaints process:

Click here

Reader/Writer - Role and Responsibilities

Purpose
A reader/writer provides support to a learner during assessment where such arrangements have been formally approved. The reader/writer's role is strictly limited to recording the learner's responses and must not advantage or disadvantage the learner in any way.

Approval must be requested using the Learner Support Request Form, with all required documentation attached.

Learner Support Request Process

• The Learner Support Request Form must be completed when a learner requests support arrangements.
• A minimum of two (2) weeks' notice is required before the expected course date.
• The completed form and supporting evidence must be forwarded to admin@safetynaction.co.nz
• A response will be provided within 48 hours of receipt.

Core Responsibilities of a Reader/Writer

• Act as the hands of the learner, writing answers exactly as spoken.
• Record only the learner's words, in the same order they are spoken.
• Ensure responses are written in the correct place in the assessment.
• Position writing so the learner can clearly see what is being written.
• Both learner and reader/writer must have access to the same assessment materials.
• You may spell words correctly and add punctuation where meaning is not changed.

Learner Support Request Form