NEW RELEASE | Online Conflict De-escalation Awareness
Key Information
Duration:Online
Online Learning, completed in your own time at a location of your choice.
Once you have signed up to your course, you have 60 days of accessibility to complete your assessment.
Price (excl GST)
$250 Per Person
Gain the skills to understand conflict, prevent escalation, and promote safe, respectful interactions in any environment.
This course is designed to provide participants with a comprehensive understanding of conflict de-escalation principles and techniques. It focuses on raising awareness of the factors that contribute to conflict, identifying early warning signs, and applying proven strategies to reduce tension and prevent escalation.
Participants will explore the legal context surrounding conflict management in New Zealand, including relevant provisions under the Health and Safety at Work Act 2015, the Human Rights Act 1993, and the Mental Health Act 1992. The course also highlights the importance of upholding human rights and promoting a culture of respect and safety.
Key areas of focus include:
- Understanding the conflict cycle and how conflict manifests
- Developing emotional intelligence to better manage responses
- Conducting situational risk assessments
- Applying verbal and non-verbal de-escalation techniques
Practical scenarios and case studies are used to reinforce learning and enable participants to apply de-escalation strategies in real-world contexts.
Ideal for frontline workers, customer service staff, healthcare personnel, and anyone exposed to potentially volatile interpersonal interactions, this course fosters safer environments by empowering individuals to manage conflict calmly and effectively
Entry Criteria:
-
All students are required to have a level of written and oral English equivalent to NCEA level 1 (year 11) or IELTS 5.5 or higher, to be eligible to attend our courses. The person responsible for making bookings or authorising attendance on the course must agree to these Terms and Conditions prior to acceptance of their student(s) onto the course. Where a student does not meet our English language requirement a reader/writer must be supplied by the student or the person responsible for authorising the student’s attendance. The reader/writer cannot be another student attending the same course.
