Duration: Half Day (4 hours)
Maximum Attendees: 14
Training available nationwide at your own workplace, our location or online
$250 Per Person
With increasing levels of aggressive and violent behavior towards frontline staff, we need to arm our people with valuable practical skills to both de-escalate potential conflict situations but also know the safest way forward when required to use personal restraint.
Safety 'n Action are backed by several years of practical in-person and online training delivered to the healthcare sector, construction, retail and general front-line services sectors. Our training is backed by 20+ years of safety training delivery and is delivered by highly skilled training professionals.
Please bring along your ID - We need to verify the identity of students in attendance, please bring your ID with you on the day of training.
Introduction to conflict De-escalation
Communication Models and De-escalation
All students are required to have a level of written and oral English equivalent to NCEA level 1 (year 11) or IELTS 5.5 or higher, to be eligible to attend our courses. The person responsible for making bookings or authorising attendance on the course must agree to these Terms and Conditions prior to acceptance of their student(s) onto the course. Where a student does not meet our English language requirement a reader/writer must be supplied by the student or the person responsible for authorising the student’s attendance. The reader/writer cannot be another student attending the same course.
Speak to us today about your needs and lets create a programme to meet your site requirements.
Students acquire the ability to recognise escalating behavior and the various stages of escalated individuals, employ proactive measures to mitigate conflict risk and implement effective conflict management strategies/
Training Programme Outcome Upon completion
I loved learning all about different ways to de escalate conflict situations
Student Feedback June 2024
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