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VR Conflict De-Escalation Training

Key Information

Duration:Half day (4 Hours)

Maximum Attendees: 12

Training available nationwide at your own workplace

Price (excl GST)

$2650 Company Booking

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VR Conflict De-Escalation Training

New technology supporting valuable learning

With increasing levels of aggressive and violent behavior towards frontline staff, navigating health and safety wellbeing compliance and governance has never been more challenging. It’s now more important than ever to equip frontline staff with proven strategies to de-escalate and stay safe in conflict situations.

Safety 'n Action are backed by several years of practical in-person and online training delivered to the healthcare sector, construction, retail and general front-line services sectors.

Why VR Inclusion

Putting the learner front and center while removing risk

This immersive experience moves the learner from taking a back seat to learning and propels them to be a leading role in the story. With the use of Virtual Reality, we are able to offer up scenarios that mimic real-life experiences to better equip your team members with the skills to look for cues and de-escalate potential high-risk situations.

How this is delivered

We are offering this training at client sites and from our select locations throughout the country. Booked for Groups of up to 12, during the half-day session your people will take part in practical Virtual Reality training in teams of three with a facilitator there to guide them and offer troubleshooting support every step of the way.

Eligibility: All team members are welcome, there is no entry criteria for this training.

Please bring along your ID - We need to verify the identity of students in attendance, please bring your ID with you on the day of training.

Key Learning Outcomes:

  1. Learn the signs of imminent violence, when to escape to safety, and how their actions can change the course of the interaction.

  2. Understand and demonstrate how to self-manage their tones and gestures to facilitate de-escalation and escape a situation immediately when they identify violence.

  3. Gain a clear understanding that their safety and the safety of those around them is the most important thing in a conflict situation.

All learners receive a Certificate of Completion of VR Conflict Resolution Training.

Entry Criteria:

  1. All students are required to have a level of written and oral English equivalent to NCEA level 1 (year 11) or IELTS 5.5 or higher, to be eligible to attend our courses. The person responsible for making bookings or authorising attendance on the course must agree to these Terms and Conditions prior to acceptance of their student(s) onto the course. Where a student does not meet our English language requirement a reader/writer must be supplied by the student or the person responsible for authorising the student’s attendance. The reader/writer cannot be another student attending the same course.

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VR conflict training experience with Safety 'n Action

VR Conflict De-escalation Training Frequently Asked Questions

Everything you need to know about VR Conflict De-escalation Training in New Zealand.

VR Conflict De-escalation Training is an immersive virtual reality workplace training course that teaches frontline workers how to recognise, manage and safely de-escalate potentially aggressive or violent situations. Using realistic VR scenarios, participants practise recognising warning signs, managing their own responses, using effective communication techniques and making safe decisions in situations that closely replicate real workplace interactions. The course focuses on improving personal safety while reducing the risk of workplace violence.
This course is ideal for anyone who regularly interacts with customers, clients, patients or members of the public. It is particularly suitable for healthcare workers, reception staff, retail employees, customer service teams, security personnel, construction workers, local government staff, transport workers, hospitality teams, educators and anyone working in frontline roles where conflict or aggression may occur.
Participants learn how to:
  • Recognise the early warning signs of conflict and aggression
  • Identify behaviours that may lead to violence
  • Use verbal and non-verbal communication to de-escalate situations
  • Control tone, body language and personal reactions
  • Make dynamic safety decisions during conflict
  • Know when to disengage and move to safety
  • Improve personal confidence when dealing with challenging behaviour
The immersive VR environment allows learners to practise these skills in realistic workplace scenarios without exposing themselves to actual risk.
Virtual reality provides a realistic, hands-on learning experience that allows participants to safely experience high-pressure situations without real-world consequences. Rather than simply watching videos or listening to presentations, learners actively participate in realistic conflict scenarios, helping improve confidence, decision-making, communication skills and knowledge retention.
Yes. Practical learning is the foundation of the course. Participants work through immersive virtual reality scenarios that simulate real workplace conflict situations. Throughout the session, experienced facilitators guide participants, provide coaching and help them apply proven de-escalation techniques that can be used immediately in the workplace.
Yes. The course has been designed for frontline industries where staff may experience challenging behaviour from customers, patients, clients or members of the public. It is suitable for healthcare, aged care, retail, hospitality, construction, transport, education, government and many other sectors where communication and personal safety are essential.
The course is delivered as a half-day programme lasting approximately four hours. Training is available for workplace groups of up to 12 participants and combines facilitator-led instruction with immersive virtual reality scenarios that allow learners to practise conflict management skills in a safe environment.
Yes. Safety 'n Action delivers VR Conflict De-escalation Training throughout New Zealand at client workplaces and selected training locations. The course is designed specifically for workplace groups, making it an effective solution for organisations wanting to improve staff safety, wellbeing and confidence when dealing with difficult situations.
Conflict de-escalation training helps employees recognise escalating behaviour before it becomes dangerous, communicate more effectively, reduce workplace violence, protect themselves and others, and improve customer interactions. Organisations that invest in de-escalation training can strengthen workplace safety, support employee wellbeing and create safer environments for staff and customers alike.
Safety 'n Action is one of New Zealand's leading workplace health and safety training providers. Its VR Conflict De-escalation Training combines immersive virtual reality technology with practical conflict management strategies developed through years of experience training frontline workers across healthcare, retail, construction and customer service industries. Participants gain realistic, hands-on experience that builds confidence, improves communication and helps create safer workplaces throughout New Zealand.

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